If you want to run your Upsert or Upload import task but Syncee shows an error message or doesn't run it, please check the following things:

- Does your plan contain enough product amount to run your task?

- Did you run the task today? Remember, you have one manual and one scheduled running/task/day.

- Did you use the ID "chain icon" in the Field Mapping step? What is this ID?

- Do you have Title and Price in your source file? Syncee won't upload products without these. Please note that the price cannot be 0.

- If you have inventory quantity in your feed, it cannot be 0.

- If you mapped your Inventory in the Field Mapping step, please choose in the Basic Mapping Settings that "Shopify tracks this products' inventory".

- If your product has variants, make sure you have the necessary fields: price, quantity, variant SKU.

- If you have variants, make sure that all of the combinations are unique and use the Option Value fields adequately. Remember, you can only use this field 3 times.

- Is the Option Value 1, 2, 3 unique? You cannot name more than one value the same way. Learn more about product variants.

- Make sure you didn't set at the filter step that Syncee shouldn't upload products without images. If you set this, the products that does not have a URL for the image in the source file, won't be uploaded.

If the issue is not solved using these tips, do not hesitate to contact Syncee's support staff.

Did this answer your question?