If you could not add the file using a URL, it can be caused by the following reasons:

  • the URL is private (Google Drive, Dropbox) --> please make sure that you create a public link and insert that into Syncee
  • the URL leads to a private account --> you cannot use URLs like this in Syncee  
  • the URL is secured with username and password --> please enter them into the boxes below the URL
  • the URL is a direct link to a product from AliExpress or Amazon or other marketplace --> Syncee works with files, like CSV, XML, TXT etc., Syncee is not designed to import products from marketplaces.

If the problem is still not solved using these tips, you should contact our support staff with a screenshot that shows the error, and we will be happy to help. :)

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