In some cases it is possible that the products are uploaded to your store, but their quantity is 0.

a) Please check in Syncee (My catalogs or DataFeed task) if the products you are uploading has a quantity, they might be out of stock.

b) Please check if the location settings are correct.

1. For Marketplace catalogs:

Catalog Settings -> Locations

2. For DataFeed catalogs:

Product Upload -> Mapping -> gear icon at "Inventory Quantity Location"

c) If the products you are trying to upload have stock, please check if the location setting in your Shopify admin store are correct and you have "inventory at locations" enabled.

It can happen that inventory at locations is not enabled in your store. In this case, please follow the steps below:

1. Go to Settings > Locations.

2. If the inventory is not enabled, you will see the following screen:

3. Please click on Enable inventory at locations.

3. In the Syncee app, click on My catalogs

4. Click on 'Sync'

Once you have done this, the quantities should be updated. In case not, please contact us via e-mail at hello@syncee.co or the in-app chat.

Please read this article to check what you need to know about the location settings:

If you are using our Marketplace:

https://help.syncee.io/en/articles/4351684-what-can-i-do-when-the-quantity-of-the-products-is-not-updated-marketplace-catalog

If you are using our DataFeed Manager:

https://help.syncee.io/en/articles/4294656-what-can-i-do-when-the-quantity-of-the-products-is-not-updated-datafeed-manager

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